Managed IT for Central Florida Businesses
One monthly plan covers your network, Microsoft 365, and security. Our local team already knows your setup, so problems get fixed fast and fewer of them happen in the first place. Based in Longwood and serving the Greater Orlando area.
- Since 2008Serving Central Florida
- Local TeamServing Greater Orlando
- 4 PlansBuilt around how you work
- Next-DayEquipment replacement
How Our Plans Work
Every client is on a managed plan, so we know your environment before something breaks. Move up or down a tier any time your business changes.
1
Choose a plan
Four plans, from full IT management to Microsoft 365 only. Each one spells out exactly what’s included.
2
Choose your security level
Every Microsoft environment we manage is protected by Prowl Security. Pick Standard or Plus.
3
Select Add-Ons
Round out your plan with VoIP phone systems, softphone apps, business texting, call center management, or extended after-hours support.
Managed Service Plans
Pricing depends on users, devices, locations, and the options you choose. New projects, like an office move or network buildout, are quoted separately.
Most complete
Tier 1
Premier Managed Services
Best for medical offices, professional offices, and businesses that want us to handle everything IT.
- Unlimited helpdesk by phone, email, and chat
- All support labor included, remote and on-site
- After-hours emergency on-call coverage
- Microsoft 365 licensing and administration
- Prowl Security Plus
- Managed firewall, switches, and Wi-Fi
- Printers, peripherals, phones, and camera systems
- Vendor coordination for your other business systems
Tier 2
Managed Network & Microsoft
Best for businesses that need secure, managed IT but handle their own day-to-day user questions.
- Microsoft 365 licensing and administration
- Prowl Security Plus
- Managed firewall, switches, and Wi-Fi
- Patch management and workstation monitoring
- Employee onboarding and offboarding
- SharePoint, file permissions, and data recovery
Tier 3
Managed Network & POS Support
Best for restaurants, bars, hospitality venues, and retail stores that run on POS and internet, not office IT.
- Unlimited network and POS connectivity support
- After-hours emergency support for outages
- Managed firewall, switches, and Wi-Fi
- Separate, secured networks for POS and payment devices
- ISP and POS vendor coordination (Toast, POSitouch, and others)
Tier 4
Microsoft Cloud Management
Best for cloud-based businesses that run on Microsoft 365 and don’t need network management.
- Microsoft 365 and Entra ID administration
- Prowl Security Standard (upgradable to Plus)
- Device setup for new employees
- Outlook, OneDrive, and SharePoint setup
- License cleanup and Microsoft account support
Compare Plans
| Tier 1 Premier | Tier 2 Network & Microsoft | Tier 3 Network & POS | Tier 4 Microsoft Cloud | |
|---|---|---|---|---|
| Unlimited helpdesk | ✓ | — | Network & POS | — |
| On-site support labor included | ✓ | Network & Microsoft | Network & POS | — |
| After-hours emergency coverage | ✓ | Add-on | ✓ | Add-on |
| Microsoft 365 & Entra ID management | ✓ | ✓ | — | ✓ |
| Prowl Security | Plus | Plus | — | Standard or Plus |
| Managed firewall, switches & Wi-Fi | ✓ | ✓ | ✓ | — |
| Managed equipment with next-business-day replacement | ✓ | ✓ | ✓ | — |
| Patch management & workstation monitoring | ✓ | ✓ | — | — |
| Employee onboarding & offboarding | ✓ | ✓ | — | ✓ |
| POS network support | — | — | ✓ | — |
| Printers, phones & camera systems | ✓ | — | — | — |
| VoIP phone systems | Add-on | Add-on | Add-on | Add-on |
Plan Options
Prowl Security
Our security service, included with every Microsoft environment we manage. Standard covers email protection and Microsoft 365 backup. Plus adds endpoint protection, a business password manager, and HIPAA-ready encrypted email.
Managed Equipment, Included
Your firewall, switches, and access points are provided, managed, and replaced by us on every plan that includes network management. If one fails, we swap it out the next business day, with no surprise hardware bill.
Add-Ons
Add any of these to your plan:
- VoIP phone systems, custom built for your business
- Softphone apps for desktop and mobile
- Business texting from your office numbers
- Call center management with queues and live call activity
- After-hours support, 8 AM to midnight, 7 days a week
Locations Outside Central Florida?
Greater Orlando is home, but if your business has offices in other states, we can support every location under the same plan, with the same setup and the same team.
Who We Work With
From medical offices to job sites, if your business runs on technology, we can support it.
- Medical & HealthcareHIPAA-ready security, backups, and encrypted email
- Financial InstitutionsLocked-down access and protected client data
- Insurance AgenciesSecure email and client records
- Professional & Consulting FirmsMicrosoft 365 and staff support, handled
- Property ManagementOffice staff, field staff, and shared files in sync
- Construction & LaborOffice and field crews connected and supported
- ChurchesNetworks, Wi-Fi, and AV under one roof
- Restaurants, Bars & RetailPOS networks that stay up during service
Let’s Find the Right Plan
Tell us about your business and we’ll recommend a plan and put together a proposal. Call or text (407) 574-6978 or email helpdesk@jinx-it.com.